Frequently Asked Questions
We understand you might have questions. Here some answers to the most common questions our customers have. If you have further questions, we encourage you to reach out to us so that we may better serve you.
FAQs
Find answers to frequently asked questions about our services and offerings.
If you reside in the US or Canada, our Personal Vacation Managers® are able to book your travel—whether you're in New York, Houston, The Villages, San Diego or beyond! Contact us if you live elsewhere (outside the US or Canada) and have questions regarding your eligibility to make a reservation. Online Vacation Center is a Registered Seller of Travel in the States of Florida, California, and Washington as required.
Yes, provided that these rates are offered by the cruise line or travel company.
A cruise package is the best and most convenient way to book your upcoming cruise vacation. The package combines your cruise with air (to and from listed Gateway city), hotel stay(s) and transfers - all while saving you money and the headache of arranging these details yourself. Ask your Personal Vacation Manager if a cruise package exists on the destination you're interested in to see what your options are.
The Nonrefundable Agency Fee works just like the cruise line's deposit. It secures the room for you and reduces the total amount due at final payment. It is not a charge in addition to your cruise fare. It is nonrefundable after 24 hours, but in the event of cancellation before final payment, it will be held on file and can be used toward your next cruise. You have six months from the date of cancellation to use your deposit, or it is forfeited.Keep in mind that your cruise need not sail in six months, but only needs to be booked within that time.
Logging in requires your First Name, Last Name and Confirmation Number (or Supplier Reservation Number). Your Confirmation Number appears towards the top of your Confirmation as a 10-digit number (example: 1037408410)